Boa noite. Sou um jogador casual de league of Legends e ao logar na minha conta, dia 31/01/2019 (último login ocorreu em 04/12/2018), me deparei com a mensagem que informava que eu havia tomado ban permanente por uso de programas de terceiros (Scripts). Vale ressaltar que nunca compartilhei minha senha e muito menos usei script. Não jogo pra sem o melhor, e sim pra me divertir. Enviei um ticket pra Riot comunicando o pedido, junto com prints de histórico de partidas em q mostrar a atuação do hacker nos dias 15/01/2019 e 16/01/2019 em partidas rankeadas, modo esse que não jogo faz anos, pois apenas jogos ARAM desde q esse modo foi lançado.
Porém, o descaso da Riot foi absurdo, pois parece ter respondido com resposta automática. Segue abaixo o conteúdo do ticket e a reposta:
"Hello .. Good night. When I tried to log in today (01/30/2019) in the game, I came across the warning that my account had been permanently banned for use of third-party programs. First of all I would like to state that I have never used any program to play with league of legends. When looking for an answer to this case I came across two emails of password recovery made on 01/16/2019 and 01/25/2019, and I did not ask for any change of password, in fact, for weeks or months I had not played the game. When looking at my history of matches (attached) it is possible to state that my account was actually hacked, because my last game was held on 12/04/2018, in which I played with champion Jayce. If you analyze the game itself you will see that I play with a friend (ALWAYS), named AnBs Palier, and even part of my clan. All the previous games he will be in the match in my team, because I only play with this my friend. But in matches after that day he will not be there. Another thing, if you notice, I just play ARAM with this friend. If you pay attention, the hacker was able to log into my account on 01/15/2019, the day before I received the password change announcement and from the games of 01/15/2019, the hacker only played ranked , something I have not done in years !!!!!!!!
I ask you to re-analyze the account, along with the proofs I am sending, so that I can recover my account again. I play league of legends just to get me out of my day-to-day life so I never play ranker, only ARAM with a friend (AnBS Palier). I would like to recover my account for investing in it over the years, since I played before the Brazilian server existed and I never had to use tricks like third party programs to do well in the game, since competing was never my focus, I repeat, only played for fun.
I await an answer and very much hope to get my account back.
Abaixo a resposta da Riot:
THE BEST WAY TO UNDERSTAND YOUR SUSPENSION IS THROUGH YOUR IN-CLIENT REFORM CARD. WE ONLY REVERSE BANS THAT ARE CLEARLY ERRORS MADE BY THE SYSTEM. WE DON'T GIVE "SECOND CHANCES" ON ACCOUNTS, OR TAKE INTO ACCOUNT WHO STARTED IT.
Ou seja, eu tenho minha conta hackeada, o hacker usa script, eu tomo ban e perco a conta!? Não deveria haver um sistema de detecção de conta hackeada? Como por exemplo o trackeamento do IP do jogador? Se eu jogo sempre na mesma localidade com IP fixo, deverá apresentar IP diferente nos dias 15 e 16, dos outros dias, não? É Lamentável e me deixa indignado perder uma conta que foi criada antes de existir o servidor south América, e que investi dinheiro. Sinceramente, eu esperava mais da Riot, e até entendo essa política de não dar segundas chances, mas em caso de conta hackeada deveria ser diferente.
Desculpa o desabafo, mas LoL é (era) mais q um jogo pra mim, era uma válvula de escape. É frustrante perder tanto investimento dessa forma.
Se alguém souber de alguma forma pra fazerem o suporte analisar de forma decente os acontecimentos, sou todo ouvidos e grato.
Bom jogo a todos!
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